FAANG Company - Junior Salesforce Administrator - Hybrid
Description
We are looking for a highly organised and technically proficient Salesforce Partner Portal Administrator to join the Sales Systems team within EMEIA. In this role, you will be responsible for maintaining, improving, and supporting the Partner Portal environment in Salesforce, which is a key interface for Apple's external reseller and partner community.
You'll work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.
Key Responsibilities
Portal Administration
? Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management
? Maintain portal configurations, page layouts, and custom components to support evolving business needs
User Support & Enablement
? Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed
? Create and maintain user guides, training materials, and FAQs to enable effective self-service
System Maintenance & Improvements
? Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience
? Collaborate with developers and architects on technical changes and enhancements
Security & Compliance
? Ensure secure and compliant access in accordance with Apple's data governance and security standards
? Conduct regular audits and reviews of user access and system integrity
Stakeholder Collaboration
? Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritise changes, and align on roadmap
? Participate in testing and validation of releases affecting the Partner Portal
Key Requirements
Proven experience in Salesforce administration, ideally with experience managing Partner or Experience Cloud portals
Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility
Strong troubleshooting skills and a user-centric mindset
Excellent communication skills to engage with technical and non-technical users
Ability to work independently and manage multiple priorities in a fast-paced environment
Preferred Qualifications
Salesforce Administrator Certification (required)
Experience Cloud (formerly Community Cloud) experience highly desirable
Previous experience in a global technology company or working with external partner ecosystems
Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation
Skills
* * admin
* community cloud
* Cloud
* JIRA
* Confluence
Job Title: Junior Salesforce Administrator
Location: London, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
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