Under the direction of the line manager the postholder will assist in the delivery of all library services. He/she will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.
Responsibilities
* Assist clients to make best use of services and facilities through: a. Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet).
* Processing requests, Helping clients to select and use all library resources and facilities.
* Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure, Registering clients.
* Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
* Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture to include:
* a. Shelving, tidying, maintaining books and other resources.b. Circulation e.g.: issue, discharge, and renewal procedures for all resources.c. Operation of information communication technology relevant to the post.
* Assist with collation of statistics and maintenance of appropriate records as required.
* Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
* Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.
Skills and Qualifications
* A minimum of five GCSE/GCE O levels at grades A-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
* At least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
* Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
* Experience of working in a team environment.
* Good oral and written communication skills.
* Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
* Have no criminal record which would prevent working with children and/or adults at risk.
Area: Derry or Londonderry
Closing date: 26 Aug 2025
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