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Our client is a leader within the business services industry, with a team of professionals spread across multiple locations, including Wrexham. They are committed to providing top-tier services to their vast client base, and consistently aim for the highest standards of professionalism and customer satisfaction.
Job Description
* Developing and maintaining strong relationships with customer accounts.
* Identifying and capitalising on business growth opportunities.
* Providing exceptional customer service to ensure customer satisfaction.
* Collaborating with the customer service team to achieve business goals.
* Handling customer complaints and resolving them in a timely manner.
* Assisting with the implementation of customer service policies and procedures.
* Reporting customer feedback to the management team.
* Participating in customer service training and development programs.
The Successful Applicant
A successful Customer Account Advisor should have:
* Proven experience in a customer service role within the business services industry.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a customer-focused attitude.
* A strong understanding of customer relationship management systems.
What's on Offer
* The opportunity to work in a professional and supportive environment.
* Comprehensive training and development opportunities.
* A rewarding role within a reputable business services company.
* A convenient location in Wrexham, with excellent transport links.
We encourage all interested applicants who thrive in a customer-focused environment to apply and join our dedicated team in Wrexham.
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