Job Description:
Administrator / Receptionist
Location: Manchester, M22
Contract: Permanent –Part Time - 30 hours a week
Hours: Monday – Friday, flexibility required across opening hours 7:00am – 8:00pm
Salary: Competitive salary + great Bupa benefits
We make health happen.
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
We are recruiting for reliable Administrator/ Receptionist with exceptional customer services skills and an approachable professional manor to join our established team. You will show flexibility (working in the reception and back office).
You will be the first point of to all of our customers and visitors. You will ensure that reception and administrative activities in the centre is carried out efficiently and effectively. You'll contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.
You’ll help us make health happen by:
1. Completing all reception administrative tasks accurately and efficiently
2. Offering an outstanding customer service experience
3. Contributing fully to the team and the team goals
4. Ensuring compliance with all operational control standards i.e. quality standards, clinical governance, and legal requirements
5. Ensuring safety of yourself, colleagues, and customers while in the centre
Key Skills / Qualifications needed for this role:
6. Administration experience
7. Proven experience of delivering customer services to an exceptionally high standard
8. Good communication and strong interpersonal skills.
9. Excellent telephone manner
10. Excellent organisational skills and attention to detail.
11. Able to work on own initiative, prioritise work and meet deadlines.
12. Good timekeeping but prepared to be flexible.
13. Ability to work under pressure and remain calm.
14. Natural ability to empathise with patients and demonstrate a genuine care.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
15. Bupa health insurance as a benefit in kind
16. An enhanced pension plan and life insurance
17. Annual Health Services Bonus Scheme
18. Support with travel costs via a season ticket loan or cycle2work
19. Various other benefits and online discounts#
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.