Sales Administrator - Paddock Wood
Location: Paddock Wood
Salary: £25,000K + 25 days holiday + BH, life insurance, pension, parking, career development.
Hours: 9:00 AM - 5:00 PM, Monday to Friday 1 hour lunch | 35 hours
Are you looking for a busy administration / order processing role? Can you produce accurate quotes? Can you liaise with customers regarding supply issues and deliveries?
If so, Office Angels are working with a local Paddock Wood employer who are adding to their team due to a promotion internally! Working with a busy team of 10 you will play a vital part to ensure the sales office and quotes are all sent on time and accurately.
Key Responsibilities:
Order Management: Daily logging and loading of all orders, ensuring timely and accurate entry.
Order Processing: Producing and sending customer orders.
Order Tracking: Ensuring any pending orders are tracked, resolved, and ordered as efficiently as possible.
Back Order Management: Daily/weekly management of back orders to ensure customer orders are dispatched whenever possible.
Customer Updates: Proactively updating customers regarding any changes to delivery dates on their orders.
Reporting: Producing specific customer weekly/monthly order and backlog reports.
Issue Escalation: Prompt and effective escalation of any difficult orders or customer issues.
Process Improvement: Looking for opportunities to improve current order desk systems and procedures to increase efficiency.
Custo...