Head of Facilities Operations & Workplace Experience
Location: University of Greenwich (Avery Hill, Greenwich & Medway campuses) | Days/Shift Pattern: Monday to Friday | Total Hours Per Week: 40 hours | Salary: £55,000 – £68,000 (plus 10% bonus and £1,300 flexible benefit funds)
Job Introduction
Join Our Team as a Head of Facilities Operations & Workplace Experience – Make an Impact Every Day
Step into a career-defining leadership role at the University of Greenwich. As Head of Facilities Operations & Workplace Experience, you’ll lead hard and soft FM delivery across our Avery Hill, Greenwich and Medway campuses – from modern teaching spaces to historic, listed buildings on a world heritage site.
Working in partnership with the Partnership Director and senior client stakeholders, you’ll drive IFM operational excellence, use data and best‑practice engineering to optimise performance, and create a people‑first workplace experience that enhances student and staff life while supporting our commercial and CSR goals.
What You’ll Be Doing
* Ensuring consistency in process and procedures deployed in operational delivery of hard and soft services across all sites.
* Creates an environment in which safety is the first priority and all parties are encouraged to participate.
* Works with the commercial team to ensure that monthly reporting is accurate for FM activity.
* Support the contract Head of Finance and Partnership Director to grow the account and execute the overall business strategy that will maintain and grow revenue and profitability.
* Be able to work within an entrepreneurial culture delivering solutions, providing leadership and communication but not afraid to dive into details.
* Requirement to be on call and support out of hours in emergency situations.
* Carry out other reasonable tasks as directed by senior management in order to meet the operational requirements of the business.
For a full list of responsibilities please view the attached job description.
What We Are Looking For
* Proven senior leadership experience managing hard and soft FM services across a large, complex IFM contract, ideally multi‑site.
* Strong technical/engineering background or demonstrable technical competence, with the confidence to challenge, guide and support specialist teams.
* Track record of creating outstanding workplace experiences that put people first and enhance how students, staff and visitors use the estate.
* Commercial acumen, with experience of supporting account growth, managing budgets and using data to drive performance and value.
* Highly developed stakeholder skills – you’re confident influencing at senior level, negotiating solutions and building long‑term, trust‑based relationships.
* Deep understanding of the built environment and FM sector, including current challenges, legislation, governing bodies and best practice in hard and soft services.
* Data‑led mindset, with experience of CMMS, reporting and performance metrics, and the ability to turn insight into action.
* Excellent communication and interpersonal skills, able to engage credibly with clients, colleagues, suppliers and partners at all levels.
* Strong IT skills, particularly across the Microsoft Office suite (Excel, PowerPoint and Word).
* Professional credibility, ideally as a Certified Member of IWFM (or equivalent experience).
* Flexible, resilient approach, comfortable operating in a changing environment, solving complex problems and continuously improving service delivery.
* Collaborative working style, able to lead through others and work effectively across functions, client teams and supply chains to achieve shared outcomes.
What We Offer
* A competitive salary & excellent benefits package.
* Opportunities for career growth and development.
* A diverse, supportive, and inclusive workplace.
Additional Perks & Benefits
* Unlimited access to an online mental health and wellbeing support platform.
* An Employee Assistance Programme for legal, financial, and personal support.
* 24/7 access to a virtual GP service.
* Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.
* Membership in the Mercer Aspire Pension Plan to help you save for your future.
* Learning and development opportunities to enhance your career growth.
* A Bike to Work Scheme, supporting both your fitness and the environment.
Attached Documents
* HR-5933_Benefits UK Brochure V9.pdf
* Job Description - Head of Facilities Operations & Workplace Experience.docx
Apply today and take the next step in your Sodexo journey.
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Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.
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