Overview
Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisation's ITIL discipline and capability. Salary is region £40-60k depending on prior experience. Hybrid: Bridgend – 3 days a week. Benefits include 10% pension, private medical, annual bonus.
The Role
* Manage high-priority and major incidents through to resolution.
* Assess business impact and urgency of incidents.
* Accurately document incident recovery processes.
* Support incident reviews, planning meetings, and action tracking.
* Assist in root cause analysis and problem investigations.
* Maintain and update incident and problem tickets.
* Generate reports with key metrics for incident and problem management.
* Assist in proactively identifying potential issues.
* Drive and implement continuous service improvement initiatives.
Skills / experience
* Experience within a similar Incident and Problem Management role
* Strong background within IT Service Management
* Excellent communication and stakeholder engagement
* Strong working knowledge of ServiceNow or similar ITSM preferred
Senioriry level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Financial Services and Insurance
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