Job Description
Systems & Support Analyst
Braintree, Essex (with site travel)
Hybrid working
£
REED Technology partnering with a growing organisation looking for a Systems & Support Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support, ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.
Key Responsibilities
* Provide 2nd line support, managing incidents and service requests through to resolution
* Troubleshoot issues, perform root cause analysis, and implement fixes
* Support Microsoft 365, Windows environments, and endpoint devices
* Assist with system maintenance, patching, upgrades, and monitoring
* Manage users, access, and devices (e.g. Entra ID, Intune)
* Contribute to IT projects, system improvements, and documentation
* Ensure adherence to security best practices and policies
Skills & Experience
Essential:
* Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
* Windows 11 support and troubleshooting
* Endpoint management (Intune or similar)
* Basic networking (DNS, DHCP, VPN)
* Strong troubleshooting and customer support skills
Desirable:
* Azure / cloud platforms
* Virtualisation (VMware / Hyper-V)
* PowerShell / scripting
* ITSM tools (e.g. ServiceNow)
Experience
* 3+ years in IT support or systems roles
* Experience in a structured IT environment
* ITIL knowledge (preferred)
* Full UK driving licence required
If you have the relevant experience and skills for this role, please apply using the link provided.