Location: Egham, Surrey
Hours: Monday to Friday, 8:45am – 5:15pm
Type: Temporary to Permanent
Start Date: ASAP
About the Company
Our client is a respected industry leader specialising in refrigeration controls, refrigerant leak detection, system optimisation, and energy reduction initiatives. They are now seeking an organised and customer focused professional to join their team in Egham.
The Role
Our client is looking for a Warranty Customer Complaints / Admin professional to support their clients after sales and service department.
This role is key in ensuring customers receive a first-class experience throughout the warranty and complaint resolution process. The successful candidate will act as the first point of contact for warranty claims, customer complaints, and product issues managing each case with professionalism, empathy, and attention to detail.
Key Responsibilities
1. Handle inbound calls and emails regarding warranty queries, complaints, and product issues
2. Log and update warranty claims accurately using internal systems
3. Manage customer complaints from receipt through to resolution, maintaining communication throughout
4. Liaise with engineers, suppliers, and internal departments to ensure prompt resolutions
5. Keep accurate records of all correspondence and actions taken
6. Provide administrative support to the wider service and operations teams
About You
7. Previous customer service, complaints handling, or administration experience is essential
8. Excellent telephone manner and confident communication skills
9. Strong attention to detail with good IT and data entry abilities
10. Calm and professional approach when dealing with challenging situations
11. Organised, proactive, and a strong team player
12. Available to start immediately or with short notice