1st / 2nd Line IT Support Engineer
Blackburn
£28,000 – £32,000 DOE
Full-Time | Permanent
The Company
An established and growing Managed Service Provider is looking to recruit a 1st / 2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent opportunity for a motivated IT professional looking to further develop their technical skillset within a fast-paced MSP environment.
The business places a strong emphasis on training, certifications, and personal development, with clear progression opportunities available as the team continues to grow. Initially this role will be fully onsite, with the potential for hybrid working further down the line.
The Role
Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting technical issues, managing tickets, supporting users remotely and onsite, and assisting with project-based work where required.
You will gain exposure to a broad range of technologies and have the opportunity to continue developing your technical knowledge through supported certifications and ongoing training.
Key Responsibilities
Providing 1st and 2nd line IT support to customers via phone, email, and remote support tools
Troubleshooting hardware, software, and network-related issues
Supporting Microsoft 365 environments including Outlook, Teams, and SharePoint
Managing and resolving support tickets within agreed SLAs
Setting up and configuring laptops, desktops, mobile devices, and user accounts
Supporting Windows operating systems and Active Directory environments
Escalating complex issues where necessary
Assisting with installations, upgrades, and IT projects
Maintaining excellent customer service and communication throughout support cases
Producing and updating technical documentation where required
Skills & Experience Required
Previous experience in a 1st or 2nd Line Support role, ideally within an MSP environment
Good knowledge of:
Windows 10/11
Microsoft 365
Active Directory & Group Policy
Basic networking (DNS, DHCP, TCP/IP)
Hardware builds and troubleshooting
Strong communication and customer service skills
Ability to prioritise and manage multiple support requests
A proactive attitude with a willingness to learn and develop technically
Full UK driving licence preferred
What’s On Offer
Salary of £28,000 – £32,000 depending on experience
Ongoing training and certification support
Clear progression and development opportunities
Exposure to a wide range of technologies and projects
Supportive and collaborative team environment
Potential hybrid working in the future following successful onboarding and progression
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.
SER-IN