A growing Managed Service Provider (MSP) in the Southwest is looking for an experienced IT Support Engineer /IT Field Engineer to deliver a blend of remote technical support and onsite field engineering for both domestic and small business clients. With an enviable customer reputation, the company is expanding its team. ‑site field engineering for both domestic and small business clients.
This is an excellent opportunity for an engineer currently working within an MSP who wants to take the next step, whether that's deeper technical ownership, leadership progression, or having more influence in how services are delivered.
What You'll Be Doing
Deliver remote IT support and resolve service desk tickets
Attend customer sites for installations, upgrades, troubleshooting and fault‑finding
Administer Microsoft 365, including Azure AD, Intune, security and licensing
Provide proactive MSP support: patching, monitoring, maintenance
Install and support Ubiquiti UniFi networking equipment
Support both Windows and macOS environments
Diagnose issues across routers, switches, WiFi and general networking
Work in line with Cyber Essentials Plus and IT security best practice
Follow and improve MSP processes, documentation and service workflows
About You
We'd love to hear from you if you have:
Experience as an IT Support Engineer, IT Field Engineer, MSP Engineer or similar
Background working in a Managed Service Provider (MSP)
Hands‑on experience with ticketing systems and SLAs
Strong knowledge across Microsoft 365, Azure AD, Intune, Windows, macOS and networking
Experience installing and supporting Ubiquiti UniFi
A security first mindset‑first mindset
Confident customer-facing skills on-site and over the phone‑facing skills on‑site
Ambition to grow and have leadership experience or the desire to progress into management
A full UK driving licence (field-based role)‑based role)
What You'll Get
Company van or mileage reimbursement
28 days holiday (including bank holidays)
Pension scheme
A balance of home‑based working with regular field engineering
Training & certification support
Exposure to modern MSP tools, practices and security frameworks
All equipment provided: hardware, software, tools, branded clothing
Being part of a small, friendly, people first team with genuine progression opportunities‑first team with genuine progression opportunities
Why Apply?
If you're looking for a varied technical role where you can grow into management, influence service delivery, and work within a supportive MSP environment that values professional development, this could be the perfect next step in your career.
Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy.
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