Permanent Role
Based at Manchester Airport
Flexible/Hybrid working for a better work/life balance.
We are proud to be a diverse employer, and we welcome candidates from all backgrounds.
Manchester Airport Group
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
You’ll also have access to some great benefits including:
* Bonus Scheme
* 10% company contribution pension
* 25 days holiday plus bank holidays
* Free parking / Subsidised public transport
* Huge range of company discounts
* Free Virtual GP service, available 24 hours a day, 7 days a week
* Care Concierge service
* Two volunteering days per year
The Role
You’ll report directly to the Head of Systems Operations and play a critical role in providing world class service in support of the achievement of MAG business objectives. You’ll lead by example across the team, providing mentoring and coaching as well as being a point of escalation for the Finance, BW and Procurement SMEs. You’ll collaborate with Product Owners, Business Partners and across the wider Systems Operations team to provide service delivery in accordance with SLAs, and will also triage incidents and service requests. You’ll drive the continual improvement in the level of service looking for improvements, efficiencies and adding value to our colleagues and customers.
What will make you successful in the role?
You’ll have significant experience in providing SAP ERP (Finance, HR, Procurement, Payroll, BW, BPC) support and change management alongside a knowledge of the challenges around S4/HANA migration and support requirements into BAU. You’ll have a good understanding of SAP Integration suite and ABAP, including SAP Transport between environments with a good knowledge of ServiceNow incident management, creation of metrics and analysis through the application and a good understanding of Employee Central and Recruiting & Onboarding in SuccessFactors. You’ll be an effective communicator with solid stakeholder management skills alongside solid change governance skills. You’ll be self‑motivated and pro‑active to ensure minimal disruption to our Finance and Procurement environments and support of our end‑user communities with resolution of incidents and service requests.
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best. At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
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