The company is an established and leading manufacturer of safety hardware and solutions to various industries such as defence, rail, automotive and marine.
They are seeking to recruit a Technical Engineer for their operations in the Redditch area.
Salary
Circa £40k - £45k per annum.
Hours of work
Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pm.
Benefits
Private medical insurance, employee discounts, staff social events, free parking.
Responsibilities
* Provide timely and effective technical support to customers.
* Diagnose and resolve technical issues via problem solving, recommend and investigate solutions and preventative measures, perform repairs.
* Maintain accurate records of customer interactions and resolutions.
* Close collaboration with quality and engineering teams to resolve complex issues and implement preventative measures.
* Manage warranty claims and ensure timely resolution.
* Communicate proactively with clients in a timely manner.
* Manage spare parts inventory.
* Ensure compliance with quality standards.
* Provide on‑site support on client premises when required.
Experience and Qualifications
* A strong technical engineering background required.
* Able to read and interpret engineering drawings.
* Good CAD design experience.
* Previously worked in a parts returns, warranty and service environment.
* Hold some degree of supervision or managerial experience.
* Strong technical troubleshooting skills – able to analyse complex issues and provide effective solutions.
* Strong verbal and written communication skills.
* Pro‑active approach and good problem solver.
* Able to work independently and multi‑task.
* Hold a valid driving licence and willing to visit client sites when required (approx once a month).
The company is based in Redditch so is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham.
Please apply now to be considered for the vacancy!
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