Operations Manager - Sports & Leisure SaaS
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Location: Manchester Hybrid Permanent
Reporting to: Managing Director, Sports & Leisure
ClearCourse is a fast-growing technology group with over 45 software businesses and a market-leading integrated payments platform. As we continue to scale, we're looking for an Operations Manager to help unify and strengthen operational delivery across our Sports & Leisure SaaS portfolio.
This is a senior operational role focused on building a scalable operating model across four software businesses, aligning Customer Success, Support, Development, and Sales to deliver exceptional customer experiences and drive commercial performance.
What you'll do
* Develop and implement a scalable operating model across multiple SaaS businesses
* Provide operational leadership across Customer Success, Support and service delivery functions
* Establish clear governance, ownership and escalation frameworks
* Improve customer satisfaction, retention and lifetime value
* Oversee customer issue management and resolution processes
* Lead organisational readiness for product launches and system changes
* Partner with Product and Engineering teams to prioritise customer-impacting initiatives
* Identify operational inefficiencies and lead continuous improvement initiatives
* Provide leadership and development for operational teams
* Collaborate with Sales, Marketing and Finance to align operational delivery with commercial goals
Requirements
* Senior experience in operations, customer experience, or business transformation roles
* Proven ability to build scalable operating models in growing businesses
* Strong commercial mindset linking service delivery to revenue outcomes
* Experience working in complex or acquisitive environments
* Track record leading organisational change and improvement initiatives
* Strong analytical, planning and stakeholder management skills
Desirable: SaaS, technology, or subscription-based business experience.
Benefits
* Competitive salary + benefits
* 25 days holiday + your birthday off
* Private medical insurance (Bupa) & health cash plan
* Life assurance & income protection
* Enhanced parental leave & family wellbeing support
* Perkbox discounts & perks
* Generous pension contributions
* Hybrid working model
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