Are you passionate about going beyond expectations and helping businesses get the most from their technology?
If so, we have a fantastic opportunity for you to join a dynamic Application Support Team as a D365 Power Platform Lead, taking ownership of our Microsoft Dynamics 365 CRM and Power Platform applications.
As the D365 Power Platform Lead, you’ll:
* Lead & Manage a team of support specialists, ensuring incidents, bugs, and small changes are resolved promptly and effectively.
* Be the go-to expert for our D365 CRM and Power Platform apps, supporting stability and helping identify opportunities to automate, improve, and evolve.
* Collaborate with architects and development teams to guide strategic change – your practical input and platform expertise will be vital.
* Ensure the platform is safe, compliant, up-to-date, and governed to policy standards.
* Enhance proactive monitoring to detect and prevent business-impacting issues before they arise.
Key Responsibilities for the D365 Power Platform Lead:
* Oversee daily support operations, manage SLAs, and resolve escalations
* Maintain, update, and secure D365 and Power Platform configurations
* Deliver small changes and enhancements in an agile, DevOps-enabled environment
* Manage incidents, problems, and risks related to service delivery and cybersecurity
* Build and configure workflows, automations, APIs, and integrations
* Drive process improvements and efficiency gains across teams
* Lead platform audits, asset management, service catalogue updates
* Support training, documentation, and knowledge-sharing culture
What you’ll bring as the D365 Power Platform Lead:
* 5+ years of team leadership/management experience
* Hands-on experience administrating and configuring Microsoft Dynamics 365
* Experience in Power Platform development (including Power Apps, Power Automate, and Dataflows)
* Strong technical knowledge of integrations, APIs, and modern DevOps practices
* Familiarity with Microsoft 365 roadmap and cloud-based business solutions
* Knowledge of security principles and compliance best practices
* Skilled in platform governance, auditing, and performance monitoring
* Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software
This is your chance to make a meaningful impact – leading a team, shaping the future of our technology services, and helping the business grow through smarter use of Microsoft platforms.