About the role
As a Housing Assistant, you’ll play a vital role at the heart of our Tenancy Management team. By providing essential administrative support, you’ll help free up colleagues to spend more time out in our communities—supporting residents where it matters most. This is more than an admin role; it’s your opportunity to be part of something bigger.
Responsibilities
* Keep processes running smoothly behind the scenes.
* Help colleagues stay out in our communities, supporting residents.
* Communicate with customers in a friendly, professional and empathetic way.
* Ensure resident voices are heard and reflected in the services we deliver.
* Occasionally visit our estates, working independently on site.
What we’re looking for
* Highly organised, with the ability to manage multiple tasks efficiently.
* Enjoy working with people and building positive relationships.
* Communicate clearly and show empathy in sensitive situations.
* Confident using Microsoft Office (Word, Excel, Outlook).
* Can work both independently and as part of a team.
* Stay accurate and focused, even when things get busy.
* Adaptable, proactive, and ready to learn.
* Understanding of social housing or working with diverse communities is helpful, but a commitment to people is most important.
Benefits
* Flexible working opportunities including flexi‑time and hybrid working.
* Excellent pension scheme with a high level of employer contributions.
* Free, fully equipped on‑site gym and changing facilities.
* Opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme.
* Annual leave of 25 days (rising to 30 days) plus bank holidays and holiday trading options.
* Free Employee Assistance programme, including free counselling.
* Free annual flu vaccination.
* Cycle to Work scheme.
* Opportunity to work in a beautiful and vibrant part of the Southwest.
* Access to an extensive employee reward portal with discounts at many retailers.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
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