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Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position supporting MAC/Windows OS, Office 365 suite (including Intune/Autopilot), Azure Virtual Desktop, and Cloud printing solutions.
Our client offers a day rate of £250 to £300 PD for a 6/12-month project based in Wolverhampton - 5 days per week.
Key Responsibilities:
* Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
* Fulfill service requests in line with SLAs and communicate updates to users throughout the process.
* Escalate Major Incidents and Risk Events for management visibility and resolution.
* Participate in Mobile Device Management, ensuring correct enrollment of new devices, maintaining stock, and repairing/replacing defective devices swiftly.
* Support Desktop Hardware (Desktops, Laptops, Thin Clients), ensuring a stock of built devices is available for deployment.
* Support Meeting Rooms with hardware/software updates, ensuring they are operational and well-maintained.
* Administer Webex/Teams for users, including provisioning, plugin updates, and removal of leavers.
Key Experience:
* Proven experience in a 2nd line support role within a service desk, service delivery, or EUT/EUC environment.
* Experience within financial services or professional services industries is essential.
* Supporting MAC & Windows OS systems using JAMF is required.
* Knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions is necessary.
* Experience in setting up meeting rooms, building laptops, configuring printers, and hardware troubleshooting.
* Experience supporting VIPs, C-Suite, and Senior Managers in professional environments.
Note: The interview process is straightforward. Immediate start preferred; candidates with a 4-week notice period will not be considered.
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