Senior IT Technician
We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering.
As a roaming technician, you will provide flexible support to cover short‑term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high‑quality, ITIL‑aligned IT services to our customers.
You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon.
We would like to hear from you if you have:
* Excellent spoken and written communication skills
* Self motivation, with a can‑do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
* The ability to self‑manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem‑solving.
* Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer‑focussed ICT support role.
For a full job description and person specification, please download the Job Pack.
Further details about the role
Your responsibilities will include:
o Providing high‑quality technical IT support, advice and guidance to staff, students and head office employees where necessary
o Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated
o Ensuring that IT support tickets are resolved within the target resolution time
o Re‑routing and/or escalating IT support tickets to the appropriate team as necessary
o Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase.
o Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause
o Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service
Commitment to safeguarding
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children, and we expect all our staff and volunteers to share in this commitment. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check will be completed for all applicants. Before applying, please review our Policy Statement on the Recruitment of Ex‑Offenders.
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