IT Helpdesk Technician Derby Permanent £27,000 Base Benefits IT Helpdesk Technician needed for an established expanding IT solutions business based in Derby. This is a permanent, full-time position working on site from the company's head office in Derby. Start ASAP ideally in March/April 2026. Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing / supporting IT equipment and hardware. Key skills, experience duties will include: Providing remote IT Helpdesk Support to customers by phone, email chat. Hardware diagnostics, repairing returned hardware, testing configuring bespoke software solutions. Liaising with suppliers to manage stock, managing shipping, dispatch logistics. Working knowledge of Windows Android operating systems, MS Office CRM systems preferred. Experience of EPOS systems related hardware is advantageous but not essential. Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative. Out of Hours support on a team rota basis (typically 1 week in 5). Benefits include: 25 days holiday (plus BHs) day off on your birthday pension life insurance health care OOH bonus More!