A DAY IN THE LIFE OF A LOSS PREVENTION MANAGER AT THE WESTIN LONDON CITY HOTEL
HIRING DATE : 18th August 2025
JOB SUMMARY
Assist in managing the daily operations of the department to ensure the safety of our property, team members, guests, and assets. Maintain accurate logs, certifications, and documentation required by law and company standards. Support staff training on emergency procedures and help implement accident and fire prevention measures. The focus is on delivering excellent guest and employee satisfaction while staying within budget. This is a hands-on role, actively supporting the Loss Prevention team to keep everyone and everything secure.
What you'll be doing...
Reporting to the Director of Rooms, you can expect your working day to include the following.
Manages and liaises with the Chief Engineer in fire life safety and emergency preparedness.
Manages hazard and risk assessments at the property to include quarterly safety audits, incident tracking, and the hazard abatement process.
Manages all assignement of rotas to cover all aspects of Loss Prevention and scheduling of agency officers. Will be expected to personally cover shifts.
Manages financial responabilities budgeting, forcasting and attends monthly critique
Understanding of the P+L Abilitiy to manage costs and payroll based on property performance.
Manages the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
Completes and/or monitors Threat Condition patrols in compliance with Marriott Threat Condition policy.
Complies with applicable federal, state and local law and safety regulations.
Follows proper key control guidelines in loss prevention and in the property. Maintains accurate records of keys and key users with daily and quarterly reports.
Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
Follows Duty of Care process for the protection of guests and employees.
Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
Conducts Monthly Health and Safety Meetings
Act as the key driving force to ensure Annual Saeker Audit Compliance
Oversees and guides the efforts of the Health & Safety Meeting (Accident Prevention).
Oversees first aid program for guests and employees ensuring alignment with Saeker and Marriott International standards.
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Develops liaison with local law enforcement and emergency services.
Works closely with departments, ensuring property guidelines are followed including General Liability and guest/associate safety
Ensuring full alignment with Brand Standards and company guidance.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Loss Prevention Manager, you will need the following qualities and skills.
Minimum 2 years experience as an assistant or a current Loss Prevention/Security Manager with preference to within a 5* Hotel.
SIA License Door Supervision, Key Holder and Emergency First Aid. SIA CCTV Public Space Surveillance (Prefered).
Knowledge of the Saeker Systems and Marriott International Threat Condition levels (Prefered)
Strong IT Systems knowledge (Prefered)
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Free meals on duty saving you over £1000 per year
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