Customer Service Advisor Annual Salary: £26,000-£30,000pa (dependent on experience) Location: Saffron Walden Job Type: Full-time, Permanent Working Hours: Monday to Friday, 9am to 5pm REED Cambridge are delighted to be supporting a leading UK insurance company in their search for a Customer Service Advisor to join their Saffron Walden agency. With over 110 years of providing quality insurance products and services, they are committed to delivering exceptional service to their customers. This role offers an exciting opportunity to be part of a first-class team dedicated to excellence in customer service. Day-to-day of the role: Provide outstanding service to both existing and new customers. Handle new sales inquiries, existing policy changes and claims with proactive enthusiasm. Ensure a seamless customer experience by maintaining high standards of communication and service. Work within a compliant environment, managing a complex workload and adhering to strict deadlines. Utilise various IT systems proficiently, including Microsoft Office, to manage customer interactions and data. Required Skills & Qualifications: Proven experience in a customer service role, desirably within the insurance industry Excellent telephone manner and communication skills. Superb attention to detail and a flexible, people-oriented approach. Ability to work to strict deadlines and manage a complex workload. Proficient IT user, quick to adapt to new systems. Minimum of 5 GCSEs (or equivalent) at grade C or above, including Maths and English. Benefits: 25 days holiday entitlement plus bank holidays. Health & Wellbeing plan. Pension Scheme with employer contributions. This role is not just a job but a career opportunity within a supportive environment where you will receive full product and systems training. How to apply: To apply for the Customer Service Adviser position, please submit your CV detailing your relevant experience and why you are interested in this role.