Here at AXA Partners, we are looking for a professional Network Manager to join our Motor Business Line team.
As you are proactive, you’ll need to ensure the effective management and development of the Motor provider network across your allocated area and supplier portfolio. You will need to have a structured approach to work, enabling you to manage multiple tasks and projects relevant to your role, within a timely manner. This position is Home based, but it requires substantial travel across the country as well as to our Redhill office.
Your day-to-day responsibilities will include developing and maintaining a class-leading third-party network, ensuring that the network has capacity to handle day to day volumes and respond well to peak demand. You will also be responsible for supplier relationships, identifying and recruiting new providers, negotiating costs, contract management, auditing for Health and Safety standards and developing innovative strategies to engage the network to meet our business objectives. You will need to ensure good customer outcomes by working closely with providers to deliver a class leading customer experience.
To be successful in this role, you will need to be an excellent team player with strong communication skills and experienced in provider management within the motor breakdown/insurance industry.
What You'll Be Doing
* Contract management for suppliers including regular review meetings/calls and routine audits where appropriate.
* Responsibility for the provision of management information on network performance for assigned providers
* Responsible for ensuring that an effective network performance management framework is in place which supports contractual and business objectives
* Responsible for meeting customer experience KPIs and sharing results and action plans with the network
* Identification and recruitment of new providers
* Responsible for ensuring that the network has capacity to handle the expected number of cases, and that robust surge plans exist to respond well to peak demand
What You'll Bring
* Experience within the motor breakdown/insurance industry
* Excellent knowledge of supplier relationship management and commercial awareness
* Good technical knowledge of vehicles and handling in recovery scenarios
* Hold a full UK driving license
* A positive and pro-active approach and a willingness to help whilst ensuring key deadlines are achieved
* The ability to work under pressure, dealing with multiple tasks or requests simultaneously
* Excellent communication skills, and a proven ability to manage difficult conversations with provider, customers and clients
* Flexibility, especially during peak periods. You will also need to be part of an on-call rota in the event of any escalations.
* Effective team player, working to create and achieve shared objectives.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What We Offer
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
* Competitive Salary
* 25 days rising to a maximum of 27 days (based on a 5 day week)
* Pension Contribution Scheme
* Retail Discounts
* Company Shareplan /Scheme & Loan
* Cycle2Work Scheme
* Discounted Home Insurance
* Employee Assistance Scheme
* Dr @ Hand App
* Private Medical Insurance
* Discounted Gym Membership
* Thrive (free mental health app)
* Free Financial Education/Pension Seminars
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa
Who We Are
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Insurance
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