About The Role
Engineered to Protect, that’s our promise, we protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Responsible for ensuring the smooth operation of production systems monitoring performance, troubleshooting issues, executing test procedures and collaborating with development teams identifying and resolving problems that arise effectively bridging the gap between development and production.
Support & Test Engineer will be based at our Barnstaple site. This role does require being onsite 5 days a week.
The salary for this role is up to £39k, depending on experience.
What you’ll be doing
Production Monitoring: Actively monitor production systems for performance issues, errors, and potential disruptions, utilizing monitoring tools to identify anomalies and proactively address problems.
Incident Management: Respond to production incidents by quickly diagnosing root causes, implementing corrective actions, and communicating updates to relevant stakeholders.
Troubleshooting: Analyse system logs, debug code, and collaborate with developers to identify and resolve technical issues impacting production environments.
Test Execution: Design and execute comprehensive test cases to verify functionality and stability of new features and updates before deployment to production.
Regression Testing: Conduct regression testing to ensure existing functionalities are not adversely affected by new changes.
Root Cause Analysis: Investigate recurring issues to identify underlying causes and implement preventative measures to avoid future problems.
Documentation: Maintain detailed documentation of production systems, test procedures, troubleshooting guides, and knowledge base articles.
Collaboration: Work closely with development teams, project managers, and other stakeholders to ensure seamless transition from development to production.About our company
At SEA, we develop and deliver advanced solutions to make our world safer, cleaner and more efficient.
We provide state-of-the-art applications for naval ship and fleet protection, and undersea surveillance systems. In-service across the globe, our systems deliver a rapid response to threats and system effectiveness and interoperation. Our systems support an ever-growing number of navies across the world, and we continue to bolster our already specialist, on-the-ground knowledge of key overseas markets.
What we offer
At our core, we encourage innovation, flexibility and out-of-the-box thinking to solve problems, so we’re always looking for talented, flexible, and creative people to bring their best to SEA. In return we offer generous rewards, a fantastic work/life balance, and excellent career and training opportunities for everyone who joins. Have a look at the benefits we offer:
Work life balance
Hybrid/flexible working arrangements
25 days’ annual leave, plus buy and sell
Up to 16 days flexi leave accrual
Half day Fridays
Reservists in the Armed Forces receive special paid leave Family & wellbeing
Private medical health insurance & Employee Assistance Program
All Staff Bonus
Group Pension Plan of up to 7% employer contribution
Cycle to work scheme
Wellbeing Centre
Sports & Social activities
Employee Discounts portal - online and in-store discounts, travel savings
Canada Life GP and financial advice
Life assurance policy
Publication and recruitment bonus rewards
Development opportunities, including LinkedIn learningFacilities & resources
Electric vehicle charging points at all sites
Private seated lunch areas
Onsite bistro (Barnstaple office) and free hot and cold beverages
Onsite showers and toiletries provision
Free onsite parking The skills you need
Prior experience with hands on electronic troubleshooting
Previous experience in a production support role
Familiarity with various testing techniques
Knowledge of quality standards and regulations
Great troubleshooting skills
Analytical mindset
HNC/Degree Electronic Engineering or relevant time servedJoin us and be part of something smaller - with 500 people in the UK and Canada - doing something bigger: protecting what matters.
If you’d like to know more, please give Kelly Thomas from our Talent Acquisition Team a call on (phone number removed). Or reach out to us on (url removed)