Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Issuing patient on-line access passwords Deal with all general enquiries, explain Practice procedures to patients Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details Communicate test results appropriately being aware of confidentiality at all times Handle blood and urine samples in line with infection control procedures Diptest urine samples and communicate results to the clinician Process repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same. Undertake chaperone duties during clinical examinations as required Enter patient information on to the computer as required.
Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required. Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying Ensure Practice is closed down safely at night to include closing of window and shutters Undertake any other additional duties appropriate to the post as requested by the Management Team