Were looking for an Ecommerce Trading Executive to join our team You’ll work closely with teams across Ecommerce, Digital Marketing, Brand & Creative. You’ll play a key role in delivering exceptional onsite experiences, from product launches and trade campaigns, to optimising navigation and improving conversion. You are customer-obsessed, detail-oriented, and proactive. Always thinking about how to make the journey smoother, quicker, and more delightful for our community. You thrive in a collaborative environment and bring both creativity and commercial thinking to the table. This is a fantastic opportunity to be part of an agile, cross-functional team working across CRO, CRM and Digital Marketing to help shape how Lucy & Yak shows up online every day. Responsibilities — Own the day-to-day trading and maintenance of our ecommerce platforms, ensuring the web store and app are always up to date, optimised and aligned with trade goals. Manage the delivery of new product launches, seasonal campaigns and promotional activity, coordinating assets, copy and technical set-up across both platforms. Optimise onsite merchandising, search, and navigation to support product discoverability and drive conversion. Collaborate with the CRM Manager to ensure personalisation strategies are reflected onsite and support retention goals. Partner with Digital Marketing to build and maintain high-converting campaign landing pages that support traffic-driving activity. Regularly review platform performance, identifying issues and working with dev or third parties to resolve bugs, speed or UX concerns. Report on key ecommerce metrics including conversion rate, AOV, revenue, bounce and basket abandonment, sharing insights to inform future plans. Ensure all visual, written and interactive content on site and app is consistent with our brand tone of voice and customer-first values. Keep an eye on competitor activity, platform innovations and ecommerce best practices (bringing new ideas and insights into the team). What You Will Bring — A genuine passion for creating seamless, inspiring online shopping experiences Strong organisational skills with the ability to juggle multiple projects, deadlines and stakeholders at once A detail-driven mindset with a sharp eye for spotting errors, inconsistencies and opportunities for improvement Commercial awareness, you understand the levers that impact conversion, revenue and customer experience Confidence using ecommerce platforms (Shopify experience a bonus) and an eagerness to learn new tools quickly Analytical thinking, with the ability to interpret data and translate it into actionable insights Creativity and problem-solving skills, always looking for smarter, more efficient ways to deliver great results Collaborative spirit, thriving in cross-functional teams and comfortable working with everyone from developers to designers Proactivity, curiosity and a willingness to test, learn and continuously improve What You’ll Get – Hands-on experience in a high performing Ecommerce team The chance to work on unique and exciting projects in a supportive team 4-day working week (Mon–Thurs) Vitality healthcare package The best views in Brighton from our sunny office!