Housing Register Officer Location: North East Lincolnshire Rate: £14.59 per hour Hours: 37 hours per week About the Role We are seeking a dedicated and professional Housing Register Officer to support the effective, efficient and fair administration of the housing register in Northern Lincolnshire. Working in partnership with a range of housing providers, you will ensure that applicants and partner agencies receive accurate advice and assistance in line with the Home Choice Lincs policy. Key Responsibilities Administer the housing register in accordance with the Home Choice Lincs allocations policy and the Council’s duties under Part 6 of the Housing Act 1996. Respond to customer and agency enquiries regarding access to housing, following partnership lettings policies and corporate procedures. Assess eligibility and priority for applicants, including reviewing sensitive information such as care plans, child in need plans and criminal conviction details. Communicate with vulnerable, distressed or high-need customers by telephone and email with professionalism, empathy and clarity. Maintain accuracy, confidentiality and consistency in all decision-making and record-keeping. What We’re Looking For Strong communication skills and the ability to manage sensitive conversations. Sound judgement and the ability to make fair, evidence-based decisions. Knowledge of housing legislation, particularly the Housing ...