Working Pattern
* Mon - Fri, 39.5 hours per week (split over a 9-day fortnight)
* Flexible working hours structure: 7am start - 4pm finish (includes 45 mins of break time)
* 9 months' fixed term contract
What You Will Do
* Create customer quotations, sales orders, invoices and shipping paperwork for orders
* Main point of contact for customers, ensuring correspondence with customers in a timely and accurate way, via phone, email or customer meetings including technical queries customers may have
* Site lead for managing all perspex and alanine irradiations with third party providers (calibrations, radiation response, pre-packing assessment etc with NPL/ DTU & Bradford). In addition, coordinates with customers for all STERIS customer managed calibrations
* Communicate with customers about their orders, including any delays or changes in delivery
* Check product availability for customer orders & allocate stock to customers
* Puts all sales orders into the record of shipment & sales reports prior to dispatch of goods to create and later issue the monthly sales report
* Creates customer forecast plans, showing annual & quarterly demand by customer and product
* Works with the accounts team to chase aged debt, following up with customers who have not paid to terms
* Facilitate and develop departmental procedures which in turn enhance the production and efficiency of the department
* Completes ad-hoc requests from the management team
* Is the back up point of contact in the reception area for visitors, including answering the phone and supervising visitors/ contractors
* Lead for the dispatch of customer orders from site including dealing with export licences to ensure correct dispatch paperwork and licences are available for shipments
* Ordering and raising purchase orders with suppliers for raw materials and services for the dispatch of goods
People
* To help create and maintain a proactive culture where team members are empowered to deliver the company values of achievement, innovation, integrity and accountability
* Participate and drive OTOG, 5S audits, ideas, gembas and other CI initiatives
Safety
* Supports with the weekly site fire alarm testing and organization of planned fire drills
* Conduct safety audits (including STOP observations)
* Ensures the production complies with health and safety regulations, and instils a culture of health and safety focus, to encourage staff to observe safety behaviours
* Report, trend, action and investigate safety unsafe acts, near misses, incidents and accidents
* Drive safety standards throughout site and operational work areas
* To be an active member in all product and plant based risk assessments
Quality
* To work to and maintain operations within all the relevant WI’s / LOI’s
* To assist during internal and external audits as required
* To maintain a clean working environment, helping with regular routine maintenance as requested by any member of the site management team
Required Experience
* Able to multitask seamlessly between tasks like handling high priority complaints, documenting investigation reports, and responding to customer queries in a way such that their time and energy is divided optimally
* Ability to effectively read, write and verbally communicate in English
* Ability to keep confidential records and financial information private and secure
* Effective use of MS Excel, MS Word, MS PowerPoint
* Capable to complete statistical and data analysis using statistical tools such as MS Excel for KPI reporting and trending
* Ability to work independently under general guidelines and supervision
* Strong influencing and interpersonal and communication skills to build effective working relationships across all key functions
* Pleasant and empathetic with great listening skills to understand what the customer really wants and should also have patience to handle conversations effectively irrespective of the customer’s skill level
* Effective analytical and problem-solving skills
* Provide daily communication with production staff regarding performance, areas for improvement, company news / updates, etc
* Candidates should have a proven track record of working in a fast-paced environment and be capable of handling multiple development aspects of assigned projects
* Ability to adapt to changing duties and responsibilities
* Ability to influence people in their opinions, attitude or judgements; to generalize, evaluate and make decisions in stressful situations
Equal Opportunity Employment
STERIS strives to be an Equal Opportunity Employer.
#J-18808-Ljbffr