CONTRACT MANAGER - Contract CleaningLocation: LondonSalary: £40,000 + Company Car + Bonus + 35 Days HolidayJoin an Award-Winning Business That Puts People FirstWe're a leading national commercial cleaning and associated services provider - and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For.Founded in 1986, we've grown into a national organisation without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our continued success is built on 5 pillars - Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation - and our operations team is at the heart of these.As we continue to raise the bar, we're looking for an exceptional Contract Manager to manage a London based portfolio of accounts.The OpportunityWe are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.What You'll Be DoingContract/Site Management of cleaning staffThe Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.To ensure all client queries and complaints are dealt with in a timely and effective manner.To ensure that the financial performance of each contract is being controlled to the budgeted requirements. Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.To assist the sales team as and when required.To ensure adequate supplies are onsite.To recruit, induct and train new staff.To resolve any disciplinary/ grievance matters in line with company policy and procedure.To provide guidance, coaching and training to managers and supervisors.What We're Looking ForExperience in managing multiple commercial cleaning accountsStrong management style with experience in recruitment, on-boarding, training and developmentPassionate about people Health and Safety qualification or experience in this areaClient liaison and presentation experienceFull clean driving licenceThe Package£35 - 40k basic salaryPerformance bonus35 days holiday (including bank holidays)Company Car or Car AllowanceFlexible workingWhy Join Us?Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources.Equal Opportunities Employer who promotes diversity.Innovative Approach to the Employee JourneyA defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business