As the first point of contact, you will play a critical role in ensuring that our customers and clients receive a highest levels of customer service.
As part of our current team of specialists, you will assist and aim to provide the greatest possible experience in all instances.
The successful candidate will need to be able to work :
* 5 days a week (one day which may fall on a weekend, from 9am to 5pm. As well as evenings/weekends with hours alternating between 9am-5pm or 1pm-9pm, this is part of a rotation schedule with current office staff.)
* The candidate will be entitled to 28 days paid holiday per year, along with the option of joining the pension scheme.
The successful candidate will need to have :
* Excellent telephone manner & Customer service skills
* The ability to manage high volume calls effectively in a fast paced environment
* High administrative skills & Accurate note taking with each booking, enabling the engineers to complete their task sufficiently
* Excellent record keeping of job details for clients.
* Route & Job scheduling experience (preferred but not necessary as training provided however local knowledge would be beneficial )
The business has a tailored suite where all call handling and administrative tasks will be completed on our system Job Logic (Previous knowledge/ experience with JL is preferred)
Job Responsibilities: -
* General call handling & Administrative duties
* Taking/making calls to/ from customers & clients
* Taking payments and filing sensitive information.
* Monitoring email correspondence in a timely manner
* Inputting supplier purchases and making payments.
* Monitoring employee vehicles
* Registering boiler guarantees.
* Monitor customers annual services and sending service certificates
* Scheduling & Route planning jobs for engineers on the road
Skills Required: -
Customer focused, with a positive & friendly approach & attitude. - The ability to efficiently assess the priority of a job and make clear decisive judgments. - Excellent team, multi-tasking and organisational skills are key to this role ,as well as the ability to effectively problem solve issues independently- The ability to work well under pressure, and to be flexible. - Excellent numeracy & Literacy skills. - Strong IT skills.
Here at Property Dr LTD we are a close family who care about our colleagues, If you feel the above describes you & would be something you could excel in, Please get in touch as we want to hear from you
Job Type: Full-time
Pay: £12.21 per hour
Benefits:
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
* Sick pay
Ability to commute/relocate:
* Aylesbury HP19 8HL: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Administrative Assistants & Call Handling: 2 years (required)
Work Location: In person