We have an opportunity for a Senior Gas Planner to join our Gas Planning team, based in London. You will be required to manage and monitor the performance of the regional Gas Planning teams, handling escalations and managing / developing a team to achieve objectives whilst also providing the delivery of a quality service, ensuring that KPIs are being met and that policies and processes are being followed. The role is office based, however following the successful completion of a 6‑month probation period there will be an option for hybrid working.
Role Overview
* Supporting the operational teams to ensure the efficient scheduling of gas works
* Handling escalations and managing / developing a team to achieve objectives
* Monitoring workloads through utilising multiple systems to deliver an effective service to customers and other stakeholders
* Liaising with key departments to ensure smooth running of operations
Qualifications
* NVQ in Customer Service or Business Admin
* Previous experience of working in a fast paced environment
* Experience of managing a team and scheduling works would be beneficial
* Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
* Experience in SAP or DRS (Opti-time) would be an advantage
* Sanctuary Property Services provide in‑house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service.
* We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Benefits & Package
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* £33,749 per annum
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
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