Salary: £40,000 - 50,000 per year Requirements: Strong experience in an MSP or multi-customer support environment Solid knowledge of Microsoft 365, Azure AD, and Windows 10/11 Experience with on-prem AD and Exchange Server (2016/2019 preferred) Confident with Intune, compliance policies, and application deployment Good working knowledge of Conditional Access, MFA, Defender, and BitLocker Familiar with RMM tools (Kaseya ideal) Good understanding of networking and VOIP fundamentals Strong troubleshooting skills and clear customer communication Desirable: Telephony / UC experience (Teams Voice, 3CX, Horizon, PBX systems) Desirable: PowerShell scripting and automation Desirable: Microsoft certifications (MS-900, MD-102, SC-900, AZ-104) Desirable: Experience with broadband technologies (FTTC, FTTP, SoGEA, Ethernet) Responsibilities: Providing Tier 2 support across Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune) Supporting on-prem Active Directory and Exchange Server, including hybrid Exchange and AAD Connect Managing Azure AD / Entra ID, including Conditional Access, MFA, and identity security Deploying and managing endpoints using Intune and Autopilot Implementing and supporting Defender for Business, device compliance, and security policies Assisting with customer migrations (Exchange, file servers, hybrid AD to cloud) Using Kaseya RMM for monitoring, patching, automation, and remote support Troubleshooting networking and connectivity issues (DNS, DHCP, VPN, NAT, VOIP) Supporting cloud telephony and unified communications solutions (Teams Voice, Horizon – beneficial) Maintaining clear documentation and accurate ticket updates while working to SLAs Technologies: Active Directory Azure Cloud Ethernet Support Microsoft 365 NAT PowerShell Security SharePoint VPN Windows Office 365 More: We are looking for a Senior IT Support Analyst to join our busy MSP environment, supporting a wide range of customers across Microsoft 365, Azure AD, and hybrid on-prem infrastructure. This hands-on role will involve covering escalated tickets, problem management, and project delivery. Our office is based in Telford, and we offer a supportive and forward-thinking environment where your skills and expertise will be valued. last updated 5 week of 2026