Brodie Stackhouse
Talent Partner
For more information contact Brodie Stackhouse on:
07514 723157
Housing Advice Assistant
Role: Temporary Location: Dudley Pay: £13.69 - £17.90 per hour Description:
* Receive enquiries from tenants and applicants, by telephone, giving advice or referring to HPRT or Housing Options staff as appropriate.
* Explain to tenants and applicants the basic provisions of the Lettings Policy and Practice, and their consequent housing or re-housing options, including housing association and private sector opportunities.
* Identifying appropriate cases (those homeless or threatened with potential homelessness) to be referred to HPRT Case Manager for specialist advice, making appointments and/or assisting in the use of technology.
* Maintain the Councils computerised waiting list and allocations program, and other I.T. software ensuring accuracy and promptness of input.
* Collect and present information as directed for performance indicators and government statistics.
* Respond to other enquiries regarding the Homelessness/Housing Advice Service.
* Maintain records of the use and availability of temporary accommodation, furniture storage and transport for homeless people and their belongings.
* Subject to experience and competency, assist the Case Managers in investigating homelessness claims.
Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
If you are interested in this position, then please contact Brodie Stackhouse, Brodie.stackhouse@connect2dudley.co.uk
Employment is subject to satisfactory Enhanced Disclosure and suitable references.