Job overview The Healthcare Assistant will contribute to the assessment, implementation, and delivery of high-quality patient care within the Specialist Continence team Will demonstrate responsibility to patients, relatives, and colleagues through contribution to the development and monitoring of agreed evidence-based practice and to the health and social care programmes To provide a comprehensive call answering and administration support service for the continence prescription service To liaise with patients regarding their continence product needs, generate prescriptions, and provide correspondence to other health service professionals Follows a plan of care as agreed by the relevant professional Providing the relevant care package to the patient / service user Reports back to senior staff all findings and evaluations To provide administration and telephone support to the Doncaster Continence Prescription Service. The Doncaster Prescription Service will prescribe continence equipment to all patients registered with a Doncaster GP Advert Undertake agreed activities as delegated by a registered nurse, with patients / service users under the direct /In-direct supervision of the qualified staff. Ensure that access to files in the computer is password controlled to maintain security. Deal with all enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols. Document all call information according to agreed protocols, ensuring all appropriate information is captured on the patient record accordingly. Set care plans and coordinate appointment/home visits for the Specialist Continence Service. Contributes to the assessment, implementation, and delivery of individualised evidence-based care. To maintain accurate records in the patient’s own home or electronically, record new problems as they are identified and report all actions to nurse in charge/case manager. Provide feedback of current patient / service user status to appropriate members of the-professional team. Develop a rapport with patients / service users and encourage them to participate in the rehabilitation/ healthcare programmes and activities. Assist the relevant professional during assessment / treatment / intervention where required and assist in educational and health promotional activities. Working for our organisation Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services. We are dedicated to the development of our our people and hold a learning half day every month for our colleagues. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below: https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/ To find out more about working for RDaSH and the fantastic benefits we offer visit our website: https://workwithrdash.co.uk/ We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more: https://youtu.be/WMJSkLoTk4Q The main terms and conditions of service can be found here: https://www.nhsemployers.org/publications/tchandbook Detailed job description and main responsibilities Please view the attached job description and person specification to view the full details about the role We reserve the right to close the vacancy early if there are a high amount of applications Eligibility for sponsorship - please read before submitting your application We welcome applications from individuals who may require sponsorship [if eligible] under the skilled worker or health & care visa route. Please note, not all vacancies or applications are eligible for sponsorship. Before applying, you can make a self-assessment of potential eligibility for sponsorship here: https://www.gov.uk/skilled-worker-visa Please note, there have been some changes made to Home Office guidance including changes to salary thresholds for sponsorship applications and eligibility for dependent visas from 9 April 2025 and from 22 July 2025