Your newpany
My client, a global manufacturing business based in Wrexham, is seeking a professional customer service advisor/account manager to join their large team of professionals.
Working from contemporary offices, you will need to drive in order to get to the location.
Your new role
The position is offered, full time, Monday to Friday with working hours of until Free parking is also on-site.
A hybrid model is in place once you havepleted the 6-month probation. Oncepleted, the working pattern is 3 days from the office and 2 days from home.
The customer service advisor forms part of a team and, as such, is an active team member, supporting team colleagues whenever necessary.
You will be joining a large, diverse customer service team consisting of 18 members of staff. The position acts as liaison between customer service and supply chain, and you will manage a portfolio of specialist customers who require first-class service.
Some of your duties will include but not limited to.
Manages themunication between the plant and the customer.
Dealing with special requests from customers and making sure they are managed in conjunction with Supply Chain Team and Product Managers.
Supports billing teams andplaint Management with credit/debit/rebatesWorking closely with a variety of different departmentsUploading all orders ensuring all data is uploaded correctly into the ERP systemEnsures pricing is accurate at all times, working closely with the Pricing and Data Management Teams.Possess an excellent knowledge ofpliance obligations and initiate the need for export licences as and when needed.
Ensuring all due diligence is carried out forpliance prior to data entry
What you'll need to succeed
Proven history of customer service with a particular focus on stakeholder management
Strongmunication skills, both written and verbal
Ability to drive and possess your own vehicle in order to get to the location
Very personable and professional
Used to working within a fast-spaced, target-driven environment
What you'll get in return
Being part of a diverse and friendly team
Free parking
Verypetitive salary
Hybrid model after probation
Progression opportunities