Administrator
Chichester
Up to £26,000
Fixed Term Contract until 4 September 2026
Join Hyde as an Administrator.
About Hyde
At Hyde, we provide safe, affordable, and well-maintained homes to over 100,000 customers across London and the South-East. Our Property Services team ensures that homes are kept in great condition, and our customers receive the best possible service. We are looking for a friendly, organised, and proactive individual to join our Property Maintenance team as a Property Services Administrator.
About the role
We are looking for a proactive and organised Administrator to join our Property Services team. This role plays a key part in supporting property maintenance services and ensuring our customers receive a responsive, high-quality customer experience.
You will provide flexible administrative support across the Property Services function, act as a key point of contact for customer enquiries relating to repairs and support the team in resolving issues efficiently and professionally.
What you’ll be doing
* Managing customer enquiries relating to property repairs
* Acting as an escalation point for customers experiencing ongoing or complex repair issues
* Working closely with internal teams, contractors and suppliers to resolve problems
* Supporting the investigation and resolution of customer complaints, ensuring appropriate follow-up
* Maintaining accurate records of customer interactions to support tracking, reporting and service improvement
* Managing multiple mailboxes and responding to queries in a timely and professional manner
* Supporting diary management for Property Services colleagues
What We’re Looking For
* Strong organisational and administrative skills.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint).
* Excellent written and verbal communication skills.
* Ability to work well both independently and as part of a team.
* A passion for providing great customer service.
Why Join Us?
* Be part of a collaborative, values-driven team.
* Make a real difference to the homes and lives of our residents.
* Opportunities to grow and develop your career within Hyde.
* Work in a supportive environment that values employee wellbeing and development.
* You’ll be part of an organisation that puts customers at the heart of everything we do, with opportunities to learn, grow and make a real difference to customers’ homes and experiences.
Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond