Overview
To be the first point of contact for patients, GP's, Consultants, Nursing staff External Agencies, and the multidisciplinary team in regard to any procedure appointment, and enquiry.
To support the Patient Access Manager in the accurate maintenance of the Endoscopy waiting list.
Responsibilities
* Staff member accountable to: 1. Operational Manager for Gastroenterology/Endoscopy 2. Patient Access Manager
* Be part of an exciting opportunity to work within the administrative team in the Endoscopy Booking Office, assisting in maintaining a high standard of care in a busy operational service environment.
* This position will be ideal for a passionate team player dedicated to providing the highest level of service expected within this unit.
* Work in collaboration with administrative and clinical staff to achieve an accurate and detailed knowledge of the department. Duties include liaising with Nurses and Consultants, booking urgent and routine procedures in accordance with key performance targets; providing and receiving information which may be complex, sensitive or contentious; and engaging in day-to-day problems that arise within the unit.
* The ideal candidate will work well within a team and be considerate and flexible to cater to the department s needs. The post holder will be self-motivated and focused to achieve the targets set within the unit.
* This is a full-time post; hours to be discussed at interview.
About UHSussex and our values
At UHSussex (UHSx), diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers and can offer a buddy to help new members settle in. We We are proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. Were here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
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