Location: Cofton Holidays, South Devon
Full-time | Permanent 5 days out of 7 inclusive of weekends. Salary Competitive
Make memories. Lead a team. Love where you work.
Set in stunning South Devon, Cofton Holidays has been creating unforgettable breaks for generations. With a blend of countryside charm and modern facilities, we’re proud to offer exceptional holidays — and that wouldn’t be possible without our incredible team.
At Cofton Holidays, we're not just another holiday destination — we’re a family-owned, award-winning resort nestled along South Devon’s beautiful coastline. We create lasting memories for our guests, and we believe that starts with our people.
Our team is more than staff — they’re family. If you're enthusiastic, passionate about guest experiences, and ready to take the lead in a supportive, fun, and rewarding environment, then we’d love to hear from you.
About the Role
* Guest Services & Touring: Oversee and support the management for the front-of-house reception, ensuring a great guests experience journey from pre booking to departure and beyond.
* Accommodation & Cleaning: Uphold the highest of standards are maintained across all accommodation and venues, whilst ensuring the housekeeping and cleaning operations have the support needed.
* Wardens & Security: Safeguard a safe, welcoming, and supportive environment across the park, with 24/7, year-round guest assistance and security provision.
Responsibilities
* Leading, developing, and inspiring the teams to deliver a consistent and outstanding guest experience.
* Analysing guest feedback, via online reviews, and NPS / GRi data to continuously improve service and work alongside our Guest Services Manager to drive our reputation.
* Working closely with the Head of Operations and collaborating with other departments to align on strategy and guest communications.
* Collaborating with the marketing and events to enhance our brand and drive engagement.
* Ensuring all guest issues are dealt with promptly and professionally, always aiming for a positive outcome.
* Driving innovation by proactively reviewing and improving existing processes.
* Stay informed on industry developments and proactively identify new business opportunities.
* Collaborate effectively with the department to achieve agreed KPIs, while maintaining accurate performance tracking and reporting.
Benefits
* Enthusiasm, initiative, and the ability to multitask in a fast-paced environment
* Recognition and reward platforms
* Ongoing professional development and training opportunities
* Employee Assistance Programme (EAP)– 24/7 mental health and wellbeing support
* Team social events
* Free onsite parking
Requirements
* Proven experience in a similar leadership role within the hospitality or leisure industry
* Strong communication and people management skills
* A guest-first mindset with a passion for delivering above-and-beyond experiences
* Enthusiasm, initiative, and the ability to multitask in a fast-paced environment
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