Call centre customer service coordinator

Job Description

Call centre Customer Service Coordinator

Location: Henley-on-ThamesSalary: £28,000 (depending on experience)Hours: Full-time, Monday to Friday 8.00am -5.00 pm (1 hour lunch break)

The Role

We are looking for a motivated and customer-oriented Customer Service Coordinator to join our team. This is a dynamic and varied position where you will act as the main contact for customer enquiries, order processing, and service coordination.

Key Responsibilities

• Respond to customer enquiries received via phone, email, and monitoring systems in a professional, approachable, and efficient manner
• Accurately record service requests and orders within the CRM system
• Allocate engineer call-outs and manage service schedules
• Organise delivery of orders to customer sites using courier services
• Keep customer records and databases up to date and accurate
• Communicate with couriers and external suppliers to ensure timely and reliable deliveries
• Assist the ICT team in connecting customers to remote monitoring systems
• Plan and coordinate service visits, ensuring all tasks are completed on time and to a high standard

Skills & Experience Required

• Strong organisational skills with excellent attention to detail
• Ability to manage and prioritise workload in a fast-paced environment
• Confident IT skills, including Microsoft Office applications
• Proactive mindset with strong problem-solving abilities and a focus on customer satisfaction
• Experience with CRM systems is advantageous but not essential
• Excellent communication skills and a professional, customer-focused approach

What We Offer

• Salary of £28,000 (depending on experience)
• Opportunity to work within a supportive, customer-driven team
• Training and ongoing professional development
• Friendly, collaborative working environment