An established commercial vehicle hire operation is seeking an experienced Hire Division Manager to oversee and develop its hire division. The business provides flexible and cost-effective commercial vehicle hire solutions that support the wider logistics supply chain, with a fleet of specialist vehicles operating across a range of client environments including warehouses and retail distribution centres.
This is an excellent opportunity for someone who thrives in a fast-paced operational environment and has strong client relationship management skills. The successful candidate will be responsible for managing the day-to-day operations of the hire division, leading the team, and ensuring excellent service delivery while supporting business growth.
Key Responsibilities
* Lead and motivate a team of advisors and administrators, providing guidance and support to ensure tasks are completed efficiently.
* Oversee scheduling, resource allocation, and workflow management across the hire division.
* Work closely with the Workshop Manager to ensure operational alignment and fleet availability.
* Build and maintain strong relationships with clients, addressing concerns and ensuring high levels of customer satisfaction.
* Identify opportunities to increase revenue and improve profitability.
* Understand customer needs and develop solutions to support their operational requirements.
* Resolve customer complaints quickly and effectively.
* Identify upselling and cross-selling opportunities and refer them to the wider business development team.
* Promote high standards across sales, supply, and customer service processes.
* Maintain existing client relationships and support contract renewals.
* Approach potential customers to establish new business relationships.
* Develop an understanding of competitors and market trends.
* Support marketing initiatives, including promoting services on social media platforms.
* Work within budgetary constraints, identifying cost-saving opportunities and improving operational efficiency.
Candidate Requirements
* Proven experience in a Hire Division Manager or similar operational management role.
* Strong leadership and people management skills.
* Experience managing client relationships and key accounts.
* Background in sales and customer service environments.
* Demonstrated experience implementing cost-saving initiatives and operational improvements.
* Excellent organisational and multitasking abilities.
* Strong communication and interpersonal skills.
* Proficient in Microsoft Office and CRM systems.
* Experience using fleet or workshop management software is desirable.
Salary & Benefits
* £38,000 £40,000 per year depending on experience
* Company pension scheme with employer contributions
* Life assurance scheme
* 24/7 health and wellbeing support services
* Employee discounts on high street shops and brands
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