Base pay range
Location - Beccles, Suffolk
Hours - Full-time and permanent
Salary - £26,500
Closing Date - 31st July '25
Overview
Join to apply for the Quality Assurance Officer role at Home Support Matters. This role champions service excellence by supporting the Quality & Development Lead in monitoring compliance and delivering best-in-class customer and employee experiences. You will play a critical role in ensuring we meet, and exceed, regulatory standards, with a focus on the quality auditing process and on managing complaints, incidents, and safeguarding concerns in a way that strengthens trust, transparency, and continuous improvement.
Responsibilities
* Monitor and review documentation to ensure regulatory compliance (CQC and social care legislation) is adhered to
* Manage complaints, concerns, and incidents with a strong customer service ethos, ensuring clear communication, thorough investigation, and timely resolution
* Handle safeguarding and accident reports sensitively and professionally, working in line with policy and legal requirements
* Maintain and deliver scheduled audits, using findings to drive meaningful service improvements
* Collaborate with the senior management team to identify trends and embed lessons learned
* Prepare reports and contribute to regulatory submissions and inspections
* Support a culture of continuous learning, improvement, and service excellence
What You\'ll Bring
* Proven experience in quality assurance, compliance, or customer care within the health or social care sector
* A customer-first mindset, with strong communication and problem-solving skills
* Confidence in managing sensitive situations with discretion, empathy, and professionalism
* Knowledge of CQC standards, safeguarding, and relevant social care legislation
* Meticulous attention to detail and strong documentation skills
* Ability to work independently and collaboratively in a dynamic environment
Nice to Have
* Qualification in Health & Social Care or Quality Assurance
* Familiarity with digital care systems or audit tools
* Experience supporting CQC inspections or local authority reviews
* Customer service experience
Why Work with Home Support Matters?
* Be part of an organisation where every voice is valued
* Make a direct impact on the wellbeing and experience of customers and employees
* Access professional development and training opportunities
* Join a supportive, passionate, and quality-driven team
What You\'ll Receive
* Blue Light Card - Access exclusive discounts for you and your family
* Comprehensive Paid Induction - 6 days of training (Beccles, 9-5), including shadowing and a funded Care Certificate
* Ongoing Training & Development - To support your growth and progression
* Career Progression - Clear pathways and support to gain further qualifications
* Free Branded Uniform & PPE - Provided for your safety and professionalism
* Company Mobile Phone - For work-related duties
* Holiday Pay & Pension - Paid time off and retirement support
* Mileage Pay - 42p per mile
* 24/7 Counselling Line - Because your wellbeing matters
* Refer a Friend Bonus - Earn £100 for every successful referral
* Supportive Work Culture - Inclusive and team-focused environment
Apply Today
If you\'re ready to take the next step in your care career and make a real difference in the lives of people receiving support at home, apply now to join the friendly and dedicated team at Home Support Matters.
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