The ICT Trainee Service Operations Centre (SOC) Support Engineer will support the ICT Service Operations Team in delivering a reliable and customer-focused ICT support service. This role involves diagnosing and resolving technical issues across the Trusts supported equipment, ensuring service levels are met. The successful candidate will provide technical assistance for both hardware and software used within Innovate's ICT services, reporting to the ICT Service Operations Team Leader and being responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery experience for each and every one of our customers, each and every time.
The post holder will work with the ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs).
The post holder must have the ability to demonstrate a logical approach to diagnosing and resolving technical faults on supported equipment throughout the Trust. The post holder will be a member of a team providing technical support to users of Innovates ICT services hardware and software.
As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance. Innovate is a staff led company, with a mission to provide the best technology solutions and support to our Trusts.
At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.
Travel between our sites will be required for this role.
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