Job Description - Wellness Assistant
Company: Crafted
Reporting to: Welness manager
Salary: £13.00
Location: Powdermills
Type: Hourly
We’re not hiring people to fill a seat or add to our
headcount. We’re hiring people to craft our culture, ethos and success. This is
a big deal for us, and we know it’s a big deal for you: a new role defines how
you spend your days, who you spend them with, and what your future looks
like.
Together, we’ll shape each other’s entire trajectory.
That deserves thoughtfulness, empathy and respect. It’s why this job
description is deliberately detailed. We want you to know exactly what you’re
stepping into. The challenges, the opportunities, the quirks of the role, and
the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces
where guests can be themselves and fill up on the good stuff: nature, food,
wellbeing, craft, people and play. We hope to open several hotels in the coming
years, with our first coming in summer 2025: Crafted at Powdermills, East
Sussex.
More specifics will follow as planning and pieces fall
into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to
autopilot and go through the motions. We’re busy but not on the things we love
doing, we spend more time on our phone, and we misplace our bounce and
spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to
somewhere that makes us feel totally at ease. Not so we can step away from
life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations
that people come back to again and again because it’s where they feel good
about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with
ambitious goals and a start-up mentality. We need to execute brilliantly from
day one and every team member will contribute wherever they are able.
We are seeking a passionate, energetic, and highly motivated Lakeside Wellness Assistant to join our team. The ideal candidate will bring professionalism, creativity, and a client-focused approach to planning and delivering a variety of lakeside activities, including kayaking, paddleboarding, wild swimming sessions, and other outdoor leisure experiences. This role requires someone who can engage guests, ensure safety, and create memorable, fun experiences.
That said, as a Wellness Assistant, your primary
responsibilities will be to:
* Engage proactively with members and hotel guests to foster a welcoming,
inclusive, and motivating environment.
* Maintain cleanliness, organisation and safety of lakeside facilities.
* Assist with lakeside activities; including kayas,
paddleboards and wild swimming.
* Monitor usage and help maintain sauna, cold plunge and lakeside hot-tub.
* Assist with club events, wellness workshops, and member engagement
initiatives.
* Attend staff meetings, training sessions, and contribute to the
development of new fitness and wellness offerings.
We’re looking for someone with:
* Lifeguard qualification
* Group fitness instructor desirable
* First aid and CPR certified
* Minimum 1 year experience in a high-end fitness, wellness, or
hospitality environment.
* Excellent interpersonal, communication, and customer service skills.#
* Professional, well-groomed, and punctual with a positive, can-do
attitude.
* Passionate about fitness, wellness, and creating exceptional member
experiences.
* This role is a weekend role, it will include shift work and public holidays.
Together
We hire people with personality who have a desire to
continuously learn. Each person should bring themselves to work to shape our
culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and
staff, we prioritise teamwork over titles: no one’s too important to lend a
hand, or to new to have a good opinion. We need low egos but high expectations:
people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
1. Enjoy
it: it’s still work, but if you’re having fun then so are our guests. It’s
ok if you’re humming behind the bar or moving with the music.
2. Own
it: whoever you are, and whatever your role, someone’s enjoyment is in
your hands. Always keep an eye out.
3. Improve
it: ask for feedback (and don’t be scared of what follows), and be
curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and
Governance (ESG) principles are integrated across these three values.