As part of an exciting period of growth and transformation, were looking for an experienced IT Contracts and Vendor Manager to join our Technology team.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
This is a key role responsible for managing supplier performance, contract governance and service quality across our IT supplier landscape. Youll work closely with internal teams and external partners to ensure services remain reliable, secure and deliver value to the organisation.
Youll play an important Service delivery manager role in driving operational stability, managing supplier relationships and supporting continuous improvement across a broad range of technology services.
What youll be doing
Manage operational relationships with IT suppliers and service partners at various aspects of the service life cycle, from service delivery and transition through to exit.
Lead supplier governance, service reviews and performance management activities.
Ensure suppliers meet contractual commitments, SLAs and operational standards in accordance with our supplier service management framework.
Monitor service risks, compliance, continuity and rehearsal requirements across supplier services
Work closely with our Procurement team, Service Operations and wider Technology teams to support contract management and service delivery
Produce supplier reporting, scorecards and performance insights to support technology strategy and decision-making
Drive continuous improvement across supplier services and operational processes
What youll bring
Comprehensive Experience managing IT suppliers, contracts or service delivery within a large/complex organisation
Strong understanding of supplier governance, service reviews and performance management
Knowledge of ITIL-aligned service management practices
Strong stakeholder management, communication and relationship-building skills
Experience working across multiple suppliers and technology services
Strong Influencer
Desirable
ITIL certifications
Knowledge of Procurement Frameworks and regulations, particularly public sector, and tendering processes.
Experience with ServiceNow or similar IT service management platforms
Commercial, procurement or supplier management qualifications
Apply now
Click Apply to get started. Our hiring team will review your application and contact you with next steps.
Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of suitable applications.
Anchor a great place to work
Anchor is Englands largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
Were not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, well give you all the support you need.
Health & happiness
Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Access to online GP appointments
Finance
Pension plan contribute between 4% and 8% and well match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more
Free Blue Light Card
Career
Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. xsngvjr
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.