Job Description
Business Change Analyst – Manchester (Hybrid)
The Role
We are seeking a Change Analyst to support the successful delivery of organisational and project‑led change. This role is firmly focused on change analysis and impact assessment, helping the organisation understand how change affects people, processes, roles, and systems — and ensuring those impacts are clearly articulated and addressed.
Working closely with Project Managers, Product Teams, Business Analysts, and operational stakeholders, you will act as the bridge between proposed change and real‑world adoption. This is not a Business Change Manager role; instead, it is a hands‑on analytical role concentrating on understanding, assessing, and evidencing change impacts to enable effective decision‑making and delivery.
The role is Manchester‑based, with a hybrid working model.
Key Responsibilities
Change Analysis & Impact Assessment
* Analyse proposed business and technology changes to understand impacts on processes, roles, systems, and behaviours
* Produce clear, structured change impact assessments and change readiness outputs
* Identify business risks, adoption barriers, and areas of resistance, escalating where appropriate
* Support data‑driven decision‑making by clearly evidencing the implications of change
Stakeholder Engagement & Insight Gathering
* Facilitate and support workshops, interviews, and working sessions to gather insight on impacts and readiness
* Engage with stakeholders across multiple business areas to understand concerns, dependencies, and constraints
* Build trusted relationships that support honest feedback and informed change decisions
Change Planning Support
* Feed analytical insight into change plans covering communications, engagement, and training activities
* Work with subject matter experts to shape practical, user‑focused outputs that reflect real operational impacts
* Ensure proposed solutions align with business needs and are realistically adoptable
Communications & Training Support
* Support training needs analysis and the development of guidance, job aids, or learning materials
* Collaborate with Business Analysts and Product Teams to ensure messaging is clear, consistent, and user‑centred
* Contribute to briefings, demos, and user communications that help teams understand what is changing and why
Adoption, Benefits & Continuous Improvement
* Support the tracking of adoption, behavioural change, and benefits realisation
* Gather post‑implementation feedback to understand how changes are landing
* Contribute to lessons‑learned reviews to strengthen future change initiatives
* Support the continuous improvement of change and analysis frameworks, tools, and ways of working
Skills & Experience
Experience
* Experience supporting change initiatives within a project, transformation, or operational environment
* Strong experience in change analysis, impact assessment, or readiness assessment
* Ability to translate complex change into clear, structured, audience‑appropriate outputs
* Experience supporting workshops, interviews, or group discussions
* Exposure to process mapping or business analysis techniques
* Experience supporting training needs analysis or adoption activities
Skills
* Strong analytical skills with the ability to clearly articulate business and people impacts
* Excellent written and verbal communication skills
* Confident stakeholder engagement across technical and non‑technical audiences
* Highly organised, with strong prioritisation and attention to detail
* Comfortable working with common desktop and adoption tools (e.g. Excel, PowerPoint, training or digital adoption platforms)
Personal Attributes
* Empathetic and people‑centred, with a strong focus on user impact
* Curious, analytical, and willing to challenge assumptions constructively
* Collaborative and relationship‑focused
* Comfortable working with ambiguity in evolving change environments
* Proactive, resilient, and able to work independently when required
Location & Working Pattern
* Manchester‑based
* Hybrid working model (mix of on‑site and remote)