About Us
This autumn, GOODIFFERENT, a beautiful, exciting and truly revolutionary new salon opens its doors in LIBERTY. Inspired by the living room, imagined as part private members club, part art gallery, part indie bookshop, everything in GOODIFFERENT from the library of books to the art on the walls, from the music we play to the products we use is carefully curated by creatives, rooted in care and delivered with irreverence and delight. It is a sanctuary, the first of many, where care meets creativity, and Afro heritage hair is celebrated and cared for as it should.
Overview
We are seeking a passionate and highly experienced Salon Manager to lead our team. The ideal candidate will be kind, have excellent people skills and customer service experience. You will be a natural organiser and operational expert, capable of managing all aspects of salon operations including rotas, customer relations, inventory, and daily workflows.
You can run an efficient, smoothly functioning salon environment that clients love and staff thrive in. A background in managing high-end salons is a plus.
Duties
As our Salon Manager, your responsibilities will include:
* Overseeing daily salon operations to ensure a high standard of service and efficiency.
* Managing staff rotas, ensuring adequate coverage and scheduling.
* Delivering exceptional customer service, fostering a warm and welcoming atmosphere.
* Monitoring inventory levels, ordering, and maintaining stock control.
* Utilising Zenoti for appointment scheduling, client management, and reporting.
* Leading by example with professionalism, trustworthiness, and a keen eye for detail.
* Cultivating a positive team environment and supporting staff development.
* Ensuring cleanliness, health & safety compliance, and overall salon presentation.
* Building strong relationships with clients, ensuring their experience exceeds expectations.
* Upholding the brand's ethos of beauty, care, and high-quality service.
About You
* Proven experience managing high-end salons, with a background in luxury service environments.
* Strong operational and organisational skills.
* Experience using Zenoti or similar salon management software.
* Outstanding customer service ethos, friendly yet professional demeanor.
* Trustworthy, dependable, and capable of leading a team.
* Excellent people skills with an ability to motivate and inspire.
* Highly professional, organised, and operationally savvy.
* Passionate about creating an exceptional client and team experience.
If you are a naturally kind leader with a love for high standards, sophistication, and operational excellence, we'd love to hear from you. Please get in touch via
Job Type: Full-time, Permanent
Benefits:
* Competitive salary package
* Generous staff discount
* Opportunities for professional development
* Supportive team environment
* In-house training and ongoing education
Job Type: Full-time
Pay: £24,420.00-£41,285.64 per year
Benefits:
* Store discount
Ability to commute/relocate:
* London, W1B 5AH: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)