Receptionist - Upper Eden Medical Practice
Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionists are at the heart of every patients journey at Upper Eden Medical Practice, providing 5* service to both our valued patients and employees. About you: You will have a passion for customer service, providing excellent administrative and personal support to everyone who walks through Upper Eden Medical Practice. Excellent communication skills, to help build those all-important and respected relationships with wider teams, and patients. Proactive and forward thinking, with a passion for continued learning. IT savvy! We use a varied range of IT software. A working ethic aligned to our core values as a group: Clinically Focused, One Team, Responsive and High Standards. This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. 1. To be the first point of contact for patients arriving at the GP surgeries. 2. Processing confidential patient information to pass to Clinicians 3. Contacting patients with appointment times. 4. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional. 5. Alerting Emergency Services in the event of an emergency and/or gain help from within the department. 6. Gain an understanding of coordinating workload to capacity. 7. Carrying out equipment checks and reporting issues to the Supervisor. 8. To work autonomously, managing own workload effectively referring to line manager when necessary. 9. To adhere to all CUMBRIA HEALTH Policies and Procedures 10. Participate and ensure own on-going development 11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security 12. Undertake any other activities deemed appropriate and necessary by the organisation. 13.Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure. 14.Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.
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