Overview
A Band 3 Senior Healthcare Support Worker in the newly built Emergency Department plays a crucial role in delivering high-quality, timely, and compassionate care to patients experiencing urgent or life-threatening conditions. Working under the supervision of registered nurses and as part of the wider multidisciplinary team, the post-holder supports clinical staff in managing a fast-paced, unpredictable environment where priorities can rapidly change. As part of a modern, purpose-designed ED, the role offers the opportunity to work with improved facilities, updated clinical spaces, and enhanced patient flow pathways. The new build environment supports efficient working practices, better privacy and dignity for patients, and the integration of new equipment and digital systems. The HCSW will contribute to embedding new ways of working and ensuring the department functions smoothly from day one.
Responsibilities
* Provide direct patient care, perform enhanced clinical duties aligned with Band 3 responsibilities, and contribute to the smooth flow of patients through the department.
* Undertake observations, assist with basic procedures, support patient comfort and safety, and maintain accurate documentation.
* Use initiative, recognise deteriorating patients, escalate concerns appropriately, and uphold infection prevention and safeguarding standards at all times.
* Support registered nurses and clinicians in delivering safe, timely, and effective treatment to patients attending with a wide range of urgent and emergency conditions.
Requirements / Qualifications
* Excellent communication skills, emotional resilience, and the ability to remain calm under pressure.
* Experience in the ED environment or in a fast-paced clinical setting is desirable (as part of Band 3 responsibilities).
Flexible Working and Arrangements
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of employment. It may not be suitable for every role, but we will try to be supportive where we can. Speak to the recruiting manager named within this advert to discuss any requirements you may have.
Other Information
* Armed Forces Friendly Employer – Gold Award from the Defence Employer Recognition Scheme (DEERS) supporting Defence personnel, including applications for employment.
* DBS Checks – All new employees may have the cost of the DBS check deducted from salary if required. Costs: £27.38 standard, £55.38 enhanced (level of check determined by role). Volunteers and Bank-only staff are not charged. The DBS offers a sensitive applications route for transgender applicants; details available on request.
* Use of Artificial Intelligence (AI) – Selection processes acknowledge the responsible use of AI; applicants may be required to acknowledge awareness before submission.
* Agile and Flexible Working – New policy entitles all staff to request flexible working from day one.
* Interviews will be held in person at the hospital site.
* Interested candidates can contact the Recruiting Manager for an informal discussion.
* Link to learn more about working for the Trust: https://yorkhospitals.pagetiger.com/hdjgxd
Benefits
* Access to NHS Pension Scheme and related benefits
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* Paid and unpaid leave options for emergency and planned leave
* Confidential Employee Assistance Programme (24/7)
* NHS Car Lease and Cycle to Work schemes
* Learning and development opportunities and staff discounts
Relocation
The Trust offers relocation support up to 30% of salary (capped at £18k) to assist with relocation expenses for hard-to-fill positions. Discuss relocation with the recruiting manager at interview.
About the Trust
York and Scarborough Teaching Hospitals NHS Foundation Trust serves approximately 800,000 people across York, North Yorkshire, North East Yorkshire and Ryedale. The Trust operates eight hospital sites with around 10,000 staff.
Sponsorship
Under current Home Office Immigration Rules, sponsorship is not offered for roles under £25,000 per annum in all cases. Applicants should assess eligibility via gov.uk guidance.
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