Night Porter Champneys Forest Mere Contract: Full Time Salary: up to £12.21 per hour plus night rate. Shifts are 21.30-07.30, 4 nights per week. The Role Objective The Front of House department is the one department that typically forms the first impressions our guests will get upon arrival at our property, it is of paramount importance that the reception desk runs smoothly and efficiently. As a front of house night porter, you are responsible for providing exceptional customer service to guests and whilst also ensuring the highest levels of safety are maintained. Some Responsibilities include: Adhere to all H&S related matters within your area of work. Ensure guests receive exceptional levels of service throughout the nighttime hours. Conduct regular walk rounds within the property and ensure all required areas are signed off as safe – as required and stipulated on check forms. Review the booking system and ensure that you are aware of in-house numbers and location of guests. Ensure that positive and effective inter-departmental communications always take place especially within reception and housekeeping. Communicating confidently and helpfully with guests, checking satisfaction, resolving conflicts, and escalating if necessary. Benefits Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following: Health, Wellness and Wellbeing incentives Champneys experiences (such an overnight stay or an ultimate spa day experience) App technology for all our essential forms In house social media connecting our Champneys Family Motivating, rewarding and engaging colleague events Discounted stays for you, your friends and family at any of our Hotels or Resorts Complimentary Spa Day on completion of your probationary period 50% discount on all Champneys products Great discounts on our partner products Elemis and Clarins Discounted membership to our exceptional health clubs Merlin Entertainments Attraction Introduce a friend incentive Long Service celebrations Free parking Professional Uniform