An excellent opportunity has arisen for a motivated and experienced Assistant Manager (Estates Services) to join the Direct Labour Organisation (DLO) of a highly successful organisation based centrally in Medway Towns.The role is at first on a 3 month contract which will be reviewed at the end of the period.
You will be working 08.00-16.30, Monday-Friday.
About the role
This is a vital role, where you will lead and assist in managing a team of skilled Operatives responsible for repairing and maintaining the organisation's housing stock and estate areas. You'll make sure customers receive a high-quality, right-first-time service - every time.
Working closely with Delivery Managers, you'll take ownership of operational performance, ensuring safety, efficiency, and customer satisfaction are uppermost.
What you'll do
* Lead, motivate and support Operatives to deliver excellent repairs and maintenance
* Manage performance through regular inspections, reviews and coaching
* Provide technical advice and support to ensure quality standards are met
* Plan and schedule work efficiently with our Planners to meet SLAs
* Ensure teams have the right tools, equipment, and PPE through regular audits and van checks
* Oversee Health & Safety compliance, carrying out inspections and investigations when needed
* Monitor budgets, track project performance and report to senior management
* Lead and support improvement projects and estate management activities
* Deliver 1-2-1s and development plans to improve team performance
* Be part of the out-of-hours management call-out rota
About you
You'll be an organised, people-focused manager with strong technical knowledge and a passion for great customer service. You will have the following skills and qualifications:
* Experience leading teams in repairs, maintenance or grounds services
* Knowledge of minor repairs, fault diagnosis and property maintenance
* Strong people management and coaching skills
* Excellent communication and problem-solving abilities
* Health & Safety qualification (or working towards one)
* Budget and project management experience
* Competence with ICT systems and handheld devices
* Full UK driving licence
* IOSH
Knowledge of European Playground Standards EN1176 & EN1177 would be beneficial.
Benefits
* Ongoing training and development
* Weekly pay