We're looking for an IT Technician to join a well-established professional services business and support their team across 2 sites locally.
This is a stable, well-established business with a reputation for looking after its people — the kind of place where colleagues are friendly, turnover is low, and your contribution is noticed.
If you're at your happiest solving problems, setting people up properly, and making technology feel effortless for everyone else, this is a role where you'll be genuinely appreciated.
What you'll be doing
Reporting to the IT Manager, you'll be the first point of contact for day-to-day IT support, keeping downtime low and confidence high — whether it's a printer, laptop, telephone systems, or a new starter needing a smooth first day.
You'll support around 50 users across two nearby sites, with a supportive IT Manager and an external IT support partner alongside you - Key responsibilities include:
Supporting PCs/laptops, printers, email, Microsoft 365, Teams/telephony and Wi-Fi
Managing tickets, prioritising by business impact, and resolving issues quickly
Setting up and maintaining meeting room equipment day-to-day
Training and support for staff: inductions, new equipment, and new software (1-2-1 or classroom)
Supporting security and compliance processes as part of everyday IT
Assisting with system work and continuous improvements as technology evolves
Supporting key business software (including SOS and Redbrack) and helping users adopt good practice What we're looking for
This role will suit someone practical, calm, and confident — happy to be visible around the office, comfortable helping non-technical users, and keen to keep learning. You'll need:
A driving licence and willingness to travel between 2 offices
Hands-on IT support experience across hardware, desktops/laptops and core systems
Experience within an IT Support, IT Technician or IT Service Desk role
Great communication skills you're patient, clear, and enjoy helping others learn Role details
Salary: £30,000 - £35,000
Location: Stafford
Hours: 9:00-17:00, Mon-Fri (flexibility on start/finish times where needed)
Holiday: 34 days including bank holidays + Christmas shutdown + birthday day off (in your birthday month) + service day
Pension: 4% employer contribution